Delivery and payment
Last updated: 20/02/2026
This page explains how delivery and payment work for purchases made through our webshop at https://selivanmarketing.com
Please read this page together with our Terms and Conditions of Sale, Returns and Right of Withdrawal Policy, Privacy Policy, and Cookie Policy.
1. B2C only webshop
This webshop is intended for consumer purchases only (B2C).
Business-to-business (B2B) orders are not accepted through the webshop checkout.
If you wish to place a business order, please contact us by email before ordering:
selivan.marketing@gmail.com
2. Products sold through the webshop
We sell physical books and related products through this webshop.
Product availability may change at any time, depending on stock levels. If a product becomes unavailable after an order is placed, we will contact you and arrange a refund or another solution where applicable.
3. Delivery areas
We deliver to the countries and destinations shown during checkout.
If your country is not available at checkout, please contact us at selivan.marketing@gmail.com before placing an order.
4. Processing time (order preparation)
Orders are usually prepared for shipment within 1 business day after successful payment confirmation.
Processing time may be longer during:
- holidays
- peak periods
- promotions
- stock replenishment periods
- operational disruptions beyond our reasonable control
If there is a significant delay, we will contact you using the email address provided with your order.
5. Delivery times
Estimated delivery times are shown at checkout or communicated after dispatch, where available.
Delivery times are estimates only and are not guaranteed unless expressly stated otherwise.
Actual delivery times may vary due to:
- carrier delays
- customs processing
- local delivery conditions
- incorrect address information
- high seasonal demand
- force majeure events
6. Shipping costs
Shipping costs are shown during checkout before you confirm your order.
Shipping costs may vary depending on:
- destination country
- order weight / size
- shipping method
- promotional offers (if any)
Any customs duties, import taxes, or local handling charges for deliveries outside the European Union (or where applicable) are the responsibility of the buyer unless stated otherwise.
7. Address accuracy and failed delivery
The buyer is responsible for providing a complete and accurate delivery address and contact information.
We are not responsible for delivery delays, failed delivery, or additional costs caused by incorrect or incomplete address details provided at checkout.
If a parcel is returned to us because of:
- incorrect address details
- refusal of delivery (without legal grounds)
- failure to collect the parcel in time
we may contact you to arrange reshipment.
Additional shipping charges may apply for reshipment.
8. Delivery confirmation and receipt of goods
Please inspect your parcel and the goods as soon as reasonably possible after delivery.
If your order arrives damaged, defective, or incorrect, please contact us as soon as possible at selivan.marketing@gmail.com and include:
- your order number
- a description of the issue
- photos of the item and packaging (where relevant)
9. Payment methods
Available payment methods are shown at checkout.
We may offer one or more of the following, depending on availability:
- card payment
- online payment provider checkout
- bank transfer (if explicitly offered)
- other payment methods displayed on the Website
Payment must be completed successfully before the order is processed for shipment, unless otherwise agreed in writing.
10. Payment security
Payments may be processed through third party payment providers.
We do not necessarily store full payment card details on our own systems when payment is processed by an external payment provider.
Please review the terms and privacy policy of the payment provider used at checkout for more information.
11. Order confirmation
After you place an order, you will receive an order confirmation email at the email address provided during checkout.
If you do not receive an order confirmation email, please check your spam / junk folder first, then contact us at selivan.marketing@gmail.com.
12. Dispatch confirmation and tracking
Where available, we may send a dispatch confirmation email and tracking information after shipment.
Tracking availability depends on the shipping method and carrier.
13. Returns, withdrawal, and refunds
Consumer returns and the 14 day right of withdrawal (where applicable) are governed by our Returns and Right of Withdrawal Policy.
Please read that policy before requesting a return.
Important return note for books:
To avoid damage during return shipping, please package books securely and use protective packaging. Damage caused by inadequate return packaging may affect the refundable amount where permitted by law.
14. Pricing and VAT
Prices displayed on the Website are shown in the currency indicated on the Website.
Unless stated otherwise, prices are shown inclusive of applicable VAT where required.
The final payable amount, including shipping costs, is displayed before you confirm the order.
15. Contact
If you have any questions about delivery or payment, please contact:
Denis Selivan
Rue Victor Hugo 28, 1030 Brussels, Belgium
Email: selivan.marketing@gmail.com
Phone: +32 499 46 88 56
Website: https://selivanmarketing.com
This page explains how delivery and payment work for purchases made through our webshop at https://selivanmarketing.com
Please read this page together with our Terms and Conditions of Sale, Returns and Right of Withdrawal Policy, Privacy Policy, and Cookie Policy.
1. B2C only webshop
This webshop is intended for consumer purchases only (B2C).
Business-to-business (B2B) orders are not accepted through the webshop checkout.
If you wish to place a business order, please contact us by email before ordering:
selivan.marketing@gmail.com
2. Products sold through the webshop
We sell physical books and related products through this webshop.
Product availability may change at any time, depending on stock levels. If a product becomes unavailable after an order is placed, we will contact you and arrange a refund or another solution where applicable.
3. Delivery areas
We deliver to the countries and destinations shown during checkout.
If your country is not available at checkout, please contact us at selivan.marketing@gmail.com before placing an order.
4. Processing time (order preparation)
Orders are usually prepared for shipment within 1 business day after successful payment confirmation.
Processing time may be longer during:
- holidays
- peak periods
- promotions
- stock replenishment periods
- operational disruptions beyond our reasonable control
If there is a significant delay, we will contact you using the email address provided with your order.
5. Delivery times
Estimated delivery times are shown at checkout or communicated after dispatch, where available.
Delivery times are estimates only and are not guaranteed unless expressly stated otherwise.
Actual delivery times may vary due to:
- carrier delays
- customs processing
- local delivery conditions
- incorrect address information
- high seasonal demand
- force majeure events
6. Shipping costs
Shipping costs are shown during checkout before you confirm your order.
Shipping costs may vary depending on:
- destination country
- order weight / size
- shipping method
- promotional offers (if any)
Any customs duties, import taxes, or local handling charges for deliveries outside the European Union (or where applicable) are the responsibility of the buyer unless stated otherwise.
7. Address accuracy and failed delivery
The buyer is responsible for providing a complete and accurate delivery address and contact information.
We are not responsible for delivery delays, failed delivery, or additional costs caused by incorrect or incomplete address details provided at checkout.
If a parcel is returned to us because of:
- incorrect address details
- refusal of delivery (without legal grounds)
- failure to collect the parcel in time
we may contact you to arrange reshipment.
Additional shipping charges may apply for reshipment.
8. Delivery confirmation and receipt of goods
Please inspect your parcel and the goods as soon as reasonably possible after delivery.
If your order arrives damaged, defective, or incorrect, please contact us as soon as possible at selivan.marketing@gmail.com and include:
- your order number
- a description of the issue
- photos of the item and packaging (where relevant)
9. Payment methods
Available payment methods are shown at checkout.
We may offer one or more of the following, depending on availability:
- card payment
- online payment provider checkout
- bank transfer (if explicitly offered)
- other payment methods displayed on the Website
Payment must be completed successfully before the order is processed for shipment, unless otherwise agreed in writing.
10. Payment security
Payments may be processed through third party payment providers.
We do not necessarily store full payment card details on our own systems when payment is processed by an external payment provider.
Please review the terms and privacy policy of the payment provider used at checkout for more information.
11. Order confirmation
After you place an order, you will receive an order confirmation email at the email address provided during checkout.
If you do not receive an order confirmation email, please check your spam / junk folder first, then contact us at selivan.marketing@gmail.com.
12. Dispatch confirmation and tracking
Where available, we may send a dispatch confirmation email and tracking information after shipment.
Tracking availability depends on the shipping method and carrier.
13. Returns, withdrawal, and refunds
Consumer returns and the 14 day right of withdrawal (where applicable) are governed by our Returns and Right of Withdrawal Policy.
Please read that policy before requesting a return.
Important return note for books:
To avoid damage during return shipping, please package books securely and use protective packaging. Damage caused by inadequate return packaging may affect the refundable amount where permitted by law.
14. Pricing and VAT
Prices displayed on the Website are shown in the currency indicated on the Website.
Unless stated otherwise, prices are shown inclusive of applicable VAT where required.
The final payable amount, including shipping costs, is displayed before you confirm the order.
15. Contact
If you have any questions about delivery or payment, please contact:
Denis Selivan
Rue Victor Hugo 28, 1030 Brussels, Belgium
Email: selivan.marketing@gmail.com
Phone: +32 499 46 88 56
Website: https://selivanmarketing.com